Shipping policy

Last Updated: June 2026

Thank you for shopping with TrailPack Co. Every order is carefully prepared and shipped by our small business in California.

Processing Time

Orders are typically processed and shipped within 1–3 business days after purchase.

During new product launches, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping & Delivery

Orders are shipped through USPS, UPS, or other trusted shipping carriers depending on destination and availability.

Estimated delivery times after shipment:

  • United States: 3–7 business days

  • Canada: 7–14 business days

  • International: 10–30 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances outside our control.

Tracking Information

A tracking number will be emailed to you once your order ships. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order ships.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before reshipment.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the item and packaging.

If your package appears lost in transit, please contact us and we will work with the carrier to help resolve the issue.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

Contact Us

Questions about your order?

TrailPack Co.
Email: charlieandkai791@gmail.com